Get in Touch with Datingrusgirl

Questions about your account, verification, billing or partnerships? Our multilingual care team answers every message in under four hours, seven days a week.

Ways to Reach Us

Pick the channel that suits your question best. Every message reaches a real person on the Datingrusgirl care team - not a chatbot.

Email Support

Best for account, verification and billing questions. Expect a personal reply within four hours during support windows.

[email protected]

Mailing Address

For legal notices, partnership proposals and press inquiries sent by post.

Datingrusgirl Ltd.
1201 Brickell Avenue, Suite 900
Miami, FL 33131
United States

General Inquiries

Media, advertising partners and influencer collaborations - our outreach team will route your message to the right person.

[email protected]

What Our Support Team Can Help With

Whether you're brand new or a seasoned member, here's what the Datingrusgirl care team handles every day.

Account & Profile

Creating or resetting your account password
Completing photo ID verification
Editing profile details, photos and preferences
Adjusting match filters and search criteria
Pausing or deleting your profile

Safety, Billing & Matches

Reporting suspicious profiles or messages
Claims under our anti-scam refund guarantee
Managing your flat monthly membership
Translation chat issues and video date setup
Planning etiquette for your first in-person meeting

Urgent safety concern? If you believe another member is behaving fraudulently or threatening your wellbeing, mark your email "URGENT - Trust & Safety" and our on-call moderator will review it within one hour, any time of day.

Support Hours and Response Times

Our care team operates across three time zones so that members in North America, Europe and the Slavic region all get a fast reply.

Day	Support Hours (ET)	Average Reply Time
Monday - Friday	07:00 - 23:00	Under 2 hours
Saturday	09:00 - 21:00	Under 4 hours
Sunday	10:00 - 20:00	Under 4 hours
Trust & Safety (24/7)	Always on	Under 1 hour

Messages received outside business hours are queued and handled first thing the next morning.

Visit Our Miami Headquarters

Datingrusgirl is headquartered in downtown Miami's Brickell financial district. Drop-in visits are by appointment only.

Illustrated map showing Datingrusgirl headquarters location on Brickell Avenue in downtown Miami — 1201 Brickell Avenue, Suite 900, Miami, FL 33131 - visits by appointment only.

Looking for a Faster Answer?

Most common questions are already answered on our Slavic dating FAQ, including pricing, verification, and how matchmaking works. If you'd like to learn more about who we are, our mission and the team behind the platform, visit the About Datingrusgirl page. For step-by-step onboarding, the How It Works guide walks you through your first week on the site.

Read the FAQ About Datingrusgirl

Ready to Meet Verified Slavic Singles

Skip the waiting room and explore thousands of ID-checked profiles from ten Slavic countries. Support is always one email away.

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